ChotuMotu.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
ChotuMotu.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/02/2018.
We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
Any cancellation of a booking request must be notified immediately to the Company by quoting the booking request number or by cancelling the booking request on the Website or the Software. If a task is not cancelled not later than one (1) hours prior the pickup time of the goods, a cancellation fees of actual fare will be applicable. If the cancellation is accepted, no cancellation fee shall apply and any amounts received may be refunded in 30 business days. The Company’s decision on refunds shall be at its sole discretion and shall be final and binding. However, if a transport personnel engaged to undertake the transportation of the goods has already been dispatched and/or if the goods ordered to be purchased by the Company have already been purchased, the booking request may not be cancelled and there will be no refund/cancellation of the amount received/to be received for the booking request.
You undertake that the details set out in the order placed by you are true, correct and accurate in all substantial respects and no material fact is suppressed or is omitted. Any material mismatch in the description of the goods as set out in the order and the goods shall be your responsibility and you undertake to indemnify the Company from any loss or damage due to such discrepancy. In the event any delivery of goods is delayed or is returned from its destination on account of such a mistake by you or any such discrepancy in the description of the goods as set out in the order, any additional costs incurred by the Company for re-delivery of the goods shall be borne and paid by you alone. You must ensure that at the time of handover of goods and at the place of delivery of the goods, adequate arrangements, including access where necessary, are in place for the safe loading and unloading of the goods, if required. The Company shall not be held liable for any damage, cost or expense incurred to such goods or premises where it arises as a result of a failure on your part to provide adequate access/ address or any other instructions or arrangements for handover of goods by you and delivery of the goods by the consignee. You agree that the signing of a goods handover note by the consignee or his/her/its representative shall constitute delivery of the goods to the consignee for all purposes. In the event the consignee refuses to take delivery or the consignee cannot be located by the Company, you will receive a text message (SMS) or a phone call (“ Non-acceptance Message ”).
On receipt of Non-acceptance Message it shall be your responsibility to take the re-delivery of the goods at your location on payment of the additional cost of transportation that shall be determined as per the standard rates and policies of the Company. In the event you refuse to pay the cost of re-transportation of the goods or re-delivery of the goods for which a Non-acceptance Message has been sent to you, you hereby authorize the Company to hold the goods in lieu of its claim of re-transportation of the goods and subject to payment of the said amount release the goods in your favour. In the event you fail to act in the matter and take re-delivery of the goods from the Company, you hereby waive all your claims to the goods under Non-acceptance Message and declare that the Company under no circumstance shall be liable for any loss or damage caused or suffered, to the goods whether directly or indirectly.
The Company will only be responsible for reimbursement of any damage done to the goods during the transportation and up to the delivery of the goods by the Company to the consignee. Any prior or subsequent damage or loss shall be the sole responsibility and liability of the customer to the complete exclusion of the Company. The Company's responsibility for the services and transportation of goods shall be deemed fulfilled upon delivery of the goods ordered to the address of the consignee communicated at the time of placing the booking request. The Company undertakes no obligations to ensure that the goods are in conformity with declaration of the goods in the booking request and other applicable document.